THIRUVANANTHAPURAM : ISO lend recognition to the public grievance redressal mechanism titled “STRAIGHT FORWARD” – an online platform attended by Chief Minister Pinarayi Vijayan to help resolve situations faced by people in the State.
2,67,018 grievances have been received through the system so far. The enormity of complaints streaming in and quick pace of administering solutions, has set the programme apart as country’s most effective redressal mechanism.
